Microsoft’s Radical Bet on a New Type of Design Thinking

by Cliff Kuang

By studying underserved communities, the tech giant hopes to improve the user experience for everyone.

3054927-inline-s-3-microsofts-inclusive-designRalf-Finn Hestoft/Corbis (1960s)

“To build machines that better adapt to humans, there needs to be a more robust process for watching how humans adapt to each other, and to their world.”

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